Save The Date

What happens next?

Be patient and stay tuned for info! Make sure you’re on our mailing list so you get Only The Wild Ones Weekend details as soon as they’re announced.

If I attended in 2022, will I get any type of priority for booking?

Yes! All guests who attended the inaugural Only The Wild Ones Weekend in December 2022 will have first choice of rooms for our 2023 event.

No action is needed on your part, we will be in touch with a unique booking password when complete event details are released.

Bringing The Family

Can I bring my family?

Of course! Children are welcome at Only The Wild Ones Weekend. There are multiple pools, beautiful beaches, a waterpark, and kids club – not to mention all the music and event activities – for your whole family to enjoy!

How much does it cost to bring my kids?

  • Rates are based on the age of the child at the event, not at the time of booking the reservation.
    • $299 for children 2 years of age and under
    • $599 for children between ages 3 to 12
    • Children 13 and older are considered adults for this event
  • Kids fees are non-refundable. Be sure your children are attending before adding them to your reservation.
  • Extra nights for children are $89 per child per night
  • If utilizing event transportation, shuttles must be purchased for everyone, regardless of age.
    • Car seats are available for children 2 & under upon request. Indicate this in the Transfer Notes when you enter your flight information at least 30 days prior to arrival.

How do I add children to my reservation?

  • Select your room occupancy based on the number of adults in the reservation.
  • The maximum occupancy for a double room is 2 adults + 2 children or 3 adults + 1 child in a triple occupancy room.
  • Add each child’s name and birthdate in the Preferences and Special Requests comments box.
  • Cribs are available upon request. Please include in the Preferences and Special Requests comments box as well.

Do the resorts have a Kids Club?

  • Yes! The Explorer’s Clubs at Sapphire and Dreams are open to all children ages 3 – 12.
  • Open daily at 9am

Is there babysitting available?

Travel FAQ

What travel documents do I need?

  • You MUST have a valid Passport to fly to Mexico

Is airfare included in the trip cost?

  • No. All guests are responsible for booking their own airfare.

What airport should I fly into?

  • Cancun International Airport (CUN)

How far is the resort from the airport?

  • Sapphire and Dreams Riviera Cancun are located about 30 minutes from the Cancun Airport.

I purchased the shuttle. How do I add my flight information?

  • Log into your Cloud 9 Account and click “Your Account” in the top right hand corner.
  • You will see your reservation and a button that says “Enter Flight Info”.

What do I do if my flight is delayed?

  • Don’t sweat it! If you provide us with your flight information, we will track your arrival time and make the proper accommodations.
  • If you are switched to a completely new flight contact the Travel Team to let us know as soon as possible.

Do I need to add the shuttle for my kids?

  • All children, regardless of age, who are taking event transportation must purchase transportation.
  • Car seats for children under 2 are available upon request. Booster seats for children over 2 are not available.

What is the currency in Mexico?

  • Pesos. However, US Dollars are also accepted!

Can I pay with US currency?

  • Yes; however, your change may be returned in Pesos.

Do I tip while in Mexico? If so, how much?

  • Tipping is customary but not expected for hotel staff such as bellmen, housekeepers & bartenders.
  • A couple bucks here or there is always appreciated.

What should I pack?

Passport • Sunglasses • Hat • Sunscreen & Aloe • Bug Spray • Reusable Bottle/Cup/Straw • Rain Gear • Warm Clothes • Swimsuit • Pool Float • Ear Plugs

What should I NOT pack?

  • No illegal substances, weapons, drones, or pets.
  • The use of illegal drugs is strictly prohibited and all laws pertaining to drug use must be respected.

Can I bring my camera?

  • You may bring any kind of camera to the event to shoot your vacation however, professional camera equipment for filming and photography during the shows is prohibited.
  • Drones are banned from the event.

Do I need an electrical converter?

  • No. Mexico operates on the same 120V plug-in as the United States.

What if I have accessibility needs?

  • Make sure you have notes of your mobility / medical conditions in your Cloud 9 Account and in the Preferences section of your reservation.
  • Wheelchairs, scooters, and amphibious chairs (with larger tires that can traverse sand and are water friendly) can be rented and delivered to the hotel through Playa Mobility.
    • Review their inventory of ADA friendly selections HERE.
  • We offer ADA transportation to and from the airport for those in need.
    • Please purchase your airport shuttle then contact the Travel Team at least 30 days prior to the start of the event to make arrangements.
  • If you require special needs support, first floor accommodations due to mobility issues, or additional assistance, please contact the Accessibility Coordinator.

I’m staying in the area during your event. Can I buy a day pass to the shows?

  • All guests must have a reservation booked through Cloud 9 Adventures and be staying at Dreams Riviera Cancun or Sapphire Resort & Spa to attend. There will not be day passes or tickets available.

Resort FAQ

Are food and drinks included?

  • Absolutely. Your all-inclusive package covers food and beverages, including alcohol!
  • Enjoy breakfast, lunch, dinner, and late night bites after the shows at no additional cost.
  • There is also complimentary 24 hour room service for guests that reserve at Dreams Riviera Cancun.

Can we make reservations at the restaurants?

  • You can make reservations with the Concierge upon your arrival at the resort.

Is there a dress code during the event?

  • There is no dress code at Sapphire, but shirts and shoes are required in all dining areas.
  • Dreams Riviera Cancun does require resort casual attire when dining at restaurants on property.
  • If you plan on coming early or staying late, the restaurants do have a dress code. Think resort casual, but be sure to bring a pair of pants with you.

Will vegetarian, vegan & gluten-free options be available?

  • Vegetarian, vegan & gluten-free options will be available at all meals.
  • If you haven’t already, update the Dietary Request section of “Your Profile” in your Cloud 9 Account.

What are some of the resort’s amenities?

Full Service Spa & Salon • On Site Waterpark • Specialty Restaurants & Buffets • Complimentary 24 Hour Room Service (for Dreams Guests) • Multiple Bars, Lounges & Pop-Up Bars • Coffee Shop • Fully Equipped Fitness Center • Free WiFi

Is there WiFi at the resort?

  • Yes! Free WiFi is available resort-wide.

Is there a Lost and Found?

  • Lost & Found is located at the Front Desk at each hotel.  There will also be flip flop drops by the Main Pool at Sapphire.  If you lose your shoes check there first!
  • If you leave something behind in Mexico, email the resort.

Is there an ATM at the resort?

  • There are ATMs in both resorts.
  • You can also exchange currency at the Front Desk.

What in-room amenities are there?

Free WiFi • Private Balcony or Terrace  • Electronic Safe • In-Room Mini Bar (stocked once daily) • Free International Calling to the US • Hair Dryer • Coffee and Tea Maker • Iron and Ironing Board • TV

Where can I keep my valuables?

  • Every room at the resort has an electronic safe.
  • We strongly suggest placing your passport, wallet, cash, and any other valuables inside as soon as you arrive.
  • The event is not responsible for any lost or stolen items.

What is the difference between the amenities available to Dreams guests vs Sapphire guests?

  • Guests who reserve package at Dreams Riviera Cancun have access to both resorts and their restaurants, bars, pools, etc.  Dreams guests can also enjoy 24 hour room service.
  • Certain categories at Dreams Riviera Cancun also have access to the Preferred Club at Dreams.
    • Amenities of the Preferred Club include:
      • Room with superior views and locations
      • Separate resort Check In – you will check into the event at a separate desk
      • Access to Preferred Club Lounge offering bar service, continental breakfast and afternoon light snacks

Is there a place Dreams guests can store things at Sapphire?

  • The Front Desk will be happy to hold your day bag while you enjoy the Sapphire property.

Can Sapphire guests go to Dreams?

  • No, only guests with reservation packages at Dreams Riviera Cancun are able to access that resort, its restaurants and amenities.

How do Dreams guests get to Sapphire?

  • There is a complimentary shuttle that will run during the event or guests can feel free to walk the beach as Sapphire is only a leisurely 10-15 minute stroll away.

Is the shuttle running for pre and post nights?

  • No, the shuttle only runs during the event.

What time does the shuttle run?

  • While the shuttle does not run 24 hours a day, it will run from early in the day until just after the last show. Guests are welcome to walk the beach between resorts as well.

Are there any medical facilities at the resort?

  • In case of emergency, call the Front Desk.
  • A registered nurse with regular office hours is on the premises at the resort.
  • In the event of a medical emergency, a qualified medical doctor is on call 24 hours a day.
  • If a doctor is called there will be a charge put on the guest’s room.
  • Guests with any pertinent medical information or specific medication needs are asked to notify us in advance.
  • Event Safety is also available 24 hours a day with a variety of staff, including EMTs licensed in the US.

In case of an emergency back home, how can I be contacted at the resort?

  • You will have access to free WiFi to stay connected during your trip. iMessage and WhatsApp are both great ways for your family to stay in touch while you are away.
  • The Cloud 9 Team can be reached via email at [email protected] and we will try to help communicate.

Experience FAQ

When and where is all the music happening?

  • There will be four awesome nights of entertainment – December 1, 2, 3, and 4.
  • All performances take place at Sapphire Resort & Spa

Is there assigned seating at the shows?

  • There is no assigned seating at any venue!

When will the music schedule be released?

  • We want to make sure that you’ll be able to see each and every band perform, so there will be no conflicting show times.

In addition to the shows, what else can I expect?

  • Fill your days with fun activities and connect with other fans – and the artists too!
  • Stay tuned for announcements to find out all the ways you can participate with workshops, games, and more during your trip.

How can I make my trip more impactful?

  • Our nonprofit partner Positive Legacy is committed to integrating live music and service.
  • Leave a Positive Legacy by taking actions that positively impact the communities we visit.
  • There will be different ways to participate during the event – including donation drives, charity auctions, and a day of service.
  • Keep an eye out for info as we get closer to our trip.

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