All-inclusive room packages for Only The Wild Ones Weekend 2023 are on sale now. Click below to reserve your spot!

Getting Started – Everyone Attending Needs a Cloud 9 Account

• A Cloud 9 Account is your personal profile, a hub for all of your Cloud 9 Reservations, and a place to manage your trip.
• You will need a Cloud 9 account in order to book your reservation. Everyone attending will need a Cloud 9 account in order to be officially added to the reservation, make payments, and check in to the event.
• You can manage your reservation by providing flight details, making payments, adding or changing your guest(s),  and so much more through your account.
• You will also find tons of information about your reservation with instructions and  details on changing / adding guests, purchasing travel insurance, and the Event’s Terms & Conditions by logging in.

How do I book a room?

• You can place a reservation by logging into your Cloud 9 Account or by clicking the “BOOK NOW” button on this website.
• One person in the room will book the reservation and be considered the “Lead Guest.” There are rooms available for occupancies of 1, 2, or 3 adults.
• Find a room type you want, but have 1 or 2 backup choices in mind in case your first choice is sold out.
• Everyone will need a Cloud 9 Account. Please register now.
• During the booking process, you will be able to add your guest(s) and note any special occasions.
• The event offers extra nights, airport shuttles, travel insurance, and more add-ons when you select your room.
  • Any items you add will increase the deposit amount owed when you book.
  • Extra nights, transportation, and Positive Legacy donations are non-refundable and can be purchased at the time of booking or at a later date depending on availability.

** Guests who attended in 2022 AND 2023 are invited to an exclusive Welcome Party at 6pm ET on December 1st. We’ll kick off our return to paradise with a special ‘welcome back’ moment with our OG Only The Wild Ones Weekend community.

How much does it cost to make a reservation?

• Packages are priced per person and in USD.
• A $250 non-refundable deposit ($500 for any Presidential, Master, Stage Front , Governor, or Honeymoon Suite) per person is required to reserve a room.
  • The deposit goes towards the total cost of your reservation.
• Initial deposits must be paid by Credit Card. We accept Visa, MasterCard, Discover, and American Express.
• After making the initial deposit, you can elect to pay via ACH. The ACH form can be found within your Cloud 9 Account.

Can I split the cost with my roommate?

• At the time of booking, there will be an option to have 100% financial responsibility or split the financial responsibility with your guest(s).
• If splitting financial responsibility, the Lead Guest will first need to pay their deposit to make the reservation.
• Following immediately after, the additional guest(s) of the reservation will need to log into their Cloud 9 Account(s) to supply the remaining deposit(s) to confirm the reservation.
• Financial responsibility can also be split after the reservation is booked by contacting the Travel Team via email.

What are the payment plan options?

You can either pay in full or enroll in our automatic monthly payment plan. You will have seven monthly payments processed on the 19th of each month starting in April and ending in October.

• A one time $35 payment plan fee will  be added to your initial deposit payment for joining the payment plan.
• If we do not receive your payment after the 48 hour grace period, you will be assessed a $35 declined payment fee.
• Initial deposits must be paid by Credit Card, but your remaining payments can either be made by Credit Card or via ACH.
• Reservations paid via ACH will receive a $50 reservation credit.
  • You must opt into the ACH program by April 12, 2023 to qualify for the reservation credit. 
  • Sign into your Cloud 9 Account to fill out the ACH form.

I’m staying in the area during your event. Can I buy a day pass to the shows?

• All guests must have a reservation booked through Cloud 9 Adventures and be staying at Dreams Riviera Cancun or Sapphire Resort & Spa to attend. There will not be day passes or general admission tickets available.

What if I have accessibility needs?

• If you require special needs support, first floor accommodations due to mobility issues, or additional assistance, please contact the Accessibility Coordinator
• Make sure you have notes of your mobility / medical conditions in your Cloud 9 Account and in the Preferences section of your reservation.
• Wheelchairs, scooters, and amphibious chairs (with larger tires that can traverse sand and are water friendly) can be rented and delivered to the hotel through Playa Mobility.
• We offer ADA transportation to and from the airport for those in need.
  • These vehicles have an electric wheelchair ramp and need to be requested with as much advance notice as possible.
  • Please purchase your airport shuttle then contact the Travel Team asap to confirm your needs
  • Include details in the email regarding your any ADA equipment you may be traveling with.
  • Should you not need the electric wheelchair ramp and just need additional space inside the vehicle to store for your ADA equipment, please include this info in your email.

How much do pre and post nights cost at Sapphire?

• $259 per person/per night for Tropical and Premium Tropical View Rooms (double and triple occ.)
• $279 per person/per night for Partial Ocean View and Ocean Front Rooms (Buildings 5 & 6)
• $299 per person/per night for Premium Ocean Front and Stagefront Rooms (Buildings 1-4)
• $319 per person/per night for Swim Out Rooms (Buildings 1-6)
• $469 per person/per night for Master, Master Swim Out, Presidential & Governors Suites
• For kids’ extra night pricing click HERE.

How much do pre and post nights cost at Dreams Riviera Cancun?

• $259 per person/per night for Tropical View
• $279 per person/per night for Partial Oceanview ($399 for single occupancy)
• $289 per person/per night for Preferred Oceanview
• $299 per person/per night for Preferred Oceanview & Pool Front
• $319 per person/per night for Preferred Plunge Pool
• $369 per person/per night for Preferred Honeymoon Suite
• $469 per person/per night for Preferred Master Suite
• $529 per person/ per night for Preferred Governors Suite
• $699 per person/ per night for Preferred Presidential Suite

What does the airport shuttle cost?

• $50 per person Roundtrip / $30 per person One Way
• Shuttles are ONLY available to the resort on November 29th, November 30th, and December 1st.
• Shuttles are ONLY available to the airport on December 5th & 6th.
• Airport transportation is NOT available during the event on December 2nd, 3rd, or 4th.
• Airport transportation is non refundable and non transferable.

How does it work?

• The shuttles ONLY run to/from Cancun International Airport (CUN) to/from Sapphire and Dreams Riviera Cancun Resort.
• In order to utilize event shuttle, you must be arriving at the airport and directly traveling to Sapphire or Dreams Riviera Cancun. We cannot provide transportation to people who arrive before Only The Wild Ones Weekend and stay at a different resort in the area.
• Flight information MUST be entered into your Cloud 9 Account so we can arrange your shuttle.
• If you fail to enter your flight information, we are not responsible if there is no shuttle for you.
• If shuttle passes are purchased within a week of the event, you are at risk of your shuttle information not being relayed to the shuttle company and could face delays when accessing the shuttle.
• If your flight arrives before 6am ET, you will need to purchase a pre night to make use of the shuttle and to check into the resort.

What is Travel Insurance and why should I get it?

We strongly urge guests to purchase travel insurance. If we have learned anything in the past couple of years, it’s that you never know what can happen. It’s important to be prepared for anything. Protect your investment and get peace of mind by purchasing travel insurance.

We have partnered with IMG (International Medical Group) to offer three Travel Insurance plan options. Click below to compare the different policies and get quotes. You purchase your policy directly with IMG, any corrections or changes must be directed to them within 10 days of your policy purchase. Please be sure to read your policy as soon as you receive it by email.

You can add insurance to your reservation at the time of booking or later on, but keep in mind you MUST purchase a plan within 20 days of your initial deposit if you want Cancel For Any Reason coverage, if you have a pre-existing condition, or if you want cancellation because of work to be covered.

What is a Carbon Offset?

• By purchasing a Carbon Offset you are offsetting the emissions from your personal travel to the event (your carbon footprint).
• Carbon offsets purchased through Only The Wild Ones Weekend support Trees, Water & People and offer not only an opportunity to reduce your environmental impact, but to also curb deforestation rates, and improve the health of families, and support our efforts to protect and conserve natural resources in Central America and Haiti.
• Add Carbon Offsets when you book or through your Cloud 9 Account at any time.

What if I can no longer attend?

• You have the option to cancel your reservation or transfer it to another person.
• If you choose to sell your room, it is your responsibility to find a buyer and sort out the finances.
• Log into your Cloud 9 Account  to initiate a transfer or cancel your reservation.

Can I add or change my guest?

• The Lead Guest is the only person on the reservation that can initiate adding a guest or making a name change.
• To replace or add a guest on the reservation, the Lead Guest must log into their Cloud 9 Account to initiate this process.
• Please note, a guest with financial responsibility cannot be removed from a reservation without their permission.

What are the fees to add or change a name on my reservation?

Change the Lead Guest:

• $150 fee through October 15th
• $225 fee from October 16th – November 14th
• No Lead Guest changes will be accepted starting November 15th

Add or Change Guest Name(s):

• Complimentary through September 1st
• $125 fee from September 2nd – October 15th
• $225 fee from October 16th – November 14th
• No guest name changes will be accepted starting November 15th

Can I make a room location request?

• In the spirit of fairness to all guests, we DO NOT take room location or building requests.
• You can request to be close to your friends by emailing the Travel Team with everyone on copy. We will pass this request onto the hotel; however due to the nature of the event, we cannot guarantee the request will be met.

The room type I wanted sold out…now what?

• If the room type you wanted sold out, choose the next best room option.
• After booking, you can sign up for the Upgrade List through your Cloud 9 Account by clicking the “Travel Info” button under your reservation.
• While it’s not a guarantee, there is always a chance a sold out room type may become available between the time of booking and the beginning of the event.
• Room downgrades are not allowed when signing up for the Upgrade List. This means going down in room type or occupancy.
• Should an upgrade become available, you will be required to pay the cost difference between suite types.
• The Travel Team will contact you if anything becomes available before the event.

What is the cancellation policy?

• All deposits and payments for Only The Wild Ones Weekend are non-refundable.
• The Event HIGHLY recommends that all guests purchase Travel Insurance that includes Cancel for Any Reason coverage.
• Cancellations are only accepted from the Lead Guest with the understanding that the entire reservation will be cancelled.
• If one person in your reservation needs to cancel or will not be attending contact the Travel Team to let them know and to receive instructions if you are filing an insurance claim.
• All cancellations must be submitted in writing by completing the Cancellation Form located in your Cloud 9 Account.
• You are also able to transfer your reservation to another person, per the name change guidelines above.
• View the Event’s Terms & Conditions  HERE.

What is the Covid policy?

• At this time, we are not requiring masks, vaccinations, or a negative test to attend.  If you wish to wear a mask, by all means! If you want to practice social distancing, there is plenty of room for everyone to spread out and dance comfortably. We understand that attendees will have differing health concerns and comfort levels, so it is up to each guest to do what they need to ensure they have a safe and enjoyable time at the event.
• Please note, the need for preventative health measures (e.g. proof of negative COVID-19 test, vaccination, or masks) is subject to change and may become required for this event. Details on any changes to necessary measures will be communicated as early as possible on the event website and via email to all booked guests.

Can I bring my family?

Of course! The whole family is welcome at Only The Wild Ones Weekend. There are multiple pools, beautiful beaches, a waterpark, and kids club – not to mention all the music and event activities – for your children to enjoy!

How much does it cost to bring my kids?

• Rates are based on the age of the child at the event, not at the time of booking the reservation.
  • $299 for children 2 years of age and under
  • $599 for children between ages 3 to 12
  • Children 13 and older are considered adults for this event
• Kids fees are non-refundable and due at the time of addition. Be sure your children are attending before before submitting the Kids Form to add your children.
• Extra nights for children are $89 per child/ per night.
• If utilizing event transportation, shuttles must be purchased for everyone, regardless of age.
  • Car seats are available for children 2 & under upon request. Indicate this in the Transfer Notes when you enter your flight information at least 30 days prior to arrival.

How do I add children to my reservation?

• At the time of booking, select your room occupancy based on the number of adults attending.
• After booking, log into your Cloud 9 Account to fill out the Kids Form and then our Travel Team will reach out to take care of everything
• The maximum occupancy for a double occupancy room is 2 adults + 2 children.
• The maximum occupancy for a triple occupancy room is 3 adults + 1 child.
• Cribs are available upon request. Please include in the Preferences and Special Requests comments box in your reservation.

What travel documents do I need?

• You MUST have a valid Passport to fly to Mexico.

Is airfare included in the trip cost?

• No. All guests are responsible for booking their own airfare.

What airport should I fly into?

• Cancun International Airport (CUN).

How far is the resort from the airport?

• Sapphire and Dreams Riviera Cancun are located about 30 minutes from the Cancun International Airport.
• Due to construction and road renovations, delays may occur when traveling to/from the event to/from the Cancun International Airport.

I purchased the shuttle. How do I add my flight information?

• Log into your Cloud 9 Account and select the button “Enter Flight Info”.
• Please only add the portion of your flight info that directly arrives and departs to/from Cancun International Airport (CUN). (If you are on a flight with a layover, we only need the portion of the flight that pertains to arriving/departing CUN).

What if my flight is delayed?

• If your flight is delayed, Amstar will track your arrival time and make the proper accommodations.
• However, if you book a completely new flight or new arrival date, contact the Travel Team immediately to let us know.

Do I need to add the shuttle for my kids?

• All children, regardless of age, who are taking event transportation must purchase transportation.
• Car seats for children under 2 are available upon request. Booster seats for children over 2 are not available. Please add this request when you purchase in your transportation notes.

What is the currency in Mexico?

• The local currency is Pesos. However, US Dollars are also accepted however, your change may be returned in Pesos.

Do I tip while in Mexico? If so, how much?

• Tipping is not expected, but a couple bucks here or there is always appreciated and goes a long way.

Do the resorts have an ATM?

• Yes, you can find an ATM at both resorts.

What should I pack?

Passport • Sunglasses • Hat • Sunscreen & Aloe • Bug Spray • Reusable Bottle/Cup/Straw • Rain Gear • Warm Clothes • Swimsuit • Pool Float • Ear Plugs

What should I NOT pack?

• No illegal substances, weapons, drones, or pets.
• The use of illegal drugs is strictly prohibited and all laws pertaining to drug use must be respected.

Can I bring my camera?

• You may bring any kind of camera to the event to shoot your vacation; however, professional camera equipment for filming and photography during the shows is prohibited.
• Drones are banned from the event.

Do I need an electrical converter?

• No. Mexico operates on the same 120V plug-in as the United States.

When do we check in and check out of the resort?

• Check In begins at 3pm ET
  • If you arrive earlier, you are still able to check into the hotel and use the resort facilities, but your room may not be ready until after 3pm ET.
  • However, if your flight is arriving before 6am ET , please reach out to the Travel Team as you may need a pre night.
• Check Out is by 12pm ET on your departure day
  • There are NO late check outs.
  • If your flight is later in the day, the resort will happily store your luggage and you will be able to use the resort facilities until 6pm ET.

Members of my party are arriving later than me, can we check in at different times?

• Yes, you all can check in at separate times!
• Upon arrival, make sure your party checks in with the resort and with the event to collect their room keys, event wristbands, and welcome gifts.

Are food and drinks included?

• Absolutely. Your all-inclusive package covers food and beverages, including alcohol!
• Enjoy breakfast, lunch, dinner, and late night bites after the shows at no additional cost.
• There is also complimentary 24 hour room service for guests that reserve at Dreams Riviera Cancun.

Can we make reservations at the restaurants?

• If you are staying at Dreams Riviera Cancun and wish to dine at one of the properties restaurants, you can make reservations with the Concierge upon arrival.
• Reservations are not necessary at Sapphire Resort unless you wish to eat at the Teppanyaki tables. Reservations for Teppanyaki can be made with the Concierge.

Is there a dress code during the event?

• There is no dress code at Sapphire, but shirts and shoes are required in all dining areas.
• Dreams Riviera Cancun does require resort casual attire when dining at restaurants on property.
• If you have purchased additional nights before or after the event, the restaurants do have a dress code. Think resort casual, but be sure to bring a pair of pants with you.

Will vegetarian, vegan & gluten-free options be available?

• Vegetarian, vegan & gluten-free options will be available at all meals.
• If you haven’t already, update the Dietary Request section of “Your Profile” in your Cloud 9 Account.

Are there any medical facilities at the resort?

• Event Safety is on call 24 hours a day with a variety of staff, including EMTs licensed in the US.
• A registered nurse with regular office hours is available at the resort as well.
• In the event of a medical emergency, call the front desk as a medical doctor is on call 24 hours a day.
• If a doctor is called, there will be a charge put on the guest’s room.
• Guests with any pertinent medical information or specific medication needs are asked to notify us in advance.

In case of an emergency back home, how can I be contacted at the resort?

• You will have access to free WiFi to stay connected during your trip. iMessage and WhatsApp are both great ways for your family to stay in touch while you are away.
• The Cloud 9 Team can be reached via email and we will try to help communicate.