How do I make a payment?

See full details about our Payment Options. Read More

How do I update the card on file for my payments?

Contact the Travel Team PRIOR to the payment date with your new card details. You are also able to submit a payment through your Cloud 9 Account using the new card number. Read More

Are reservations transferable or can I change my guest?

Yes. Please click HERE to review name change fees, procedures, and deadlines. Read More

What if I can no longer attend Strings & Sol?

Refer to our cancellation policy HERE. You can also do a name change and transfer your reservation to someone else. It is always a great idea to purchase travel insurance to protect yourself from the unexpected. Read More