Can we make reservations at the restaurants?

Reservations are only necessary for dining at the Hibachi tables. Read More

Is room service available?

Complimentary room service is available at Dreams Resort & Spa 24 hours a day! Room service is not available at Now Sapphire, however there will be late night food available after the shows. Read More

Will vegetarian, vegan & gluten-free options be available?

Both resorts have a variety of food available to guests with various dietary needs. There will be vegetarian, vegan & gluten-free options available for all meals. If you haven’t already, please update “Your Profile” by logging into your Cloud 9 Account and completing the Dietary Request section. Read More

What in-room amenities are available?

From the comfort of your room you can enjoy: Free international calling to the US Free WiFi Private balcony or Terrace Electronic Safe In-Room Mini Bar Hair Dryer Coffee and Tea Maker Iron and Ironing Board 32″ Cable TV… Read More

What are some of the amenities the resort offers?

Some of the resort amenities include: Free Wi-Fi 20% discount at the Spa All-inclusive dining at the specialty restaurants Unlimited drinks from the vibrant bars Access to resort gym & pools Private beach access Free resort parking Gift shops Laundry service (for an additional cost) 24 hour room service at… Read More

Is there a dress code during the event?

There is no dress code at Now Sapphire during Strings & Sol, however shirts and shoes (flip flops ok) are required in all dining areas. If you plan on coming early or staying late, the restaurants do have a dress code so think resort casual but be sure to bring… Read More

How much do I tip?

Tipping is customary but not expected for hotel staff such as bellmen & housekeepers. Pro Tip: Bring some single US Dollars with you to make tipping the amazing resort workers even easier. A couple dollars here or there make a big difference!… Read More

Are there any medical facilities at the resort?

The event will have US Based Medical Staff available 24 hours a day during the event. Additionally, there is a qualified medical doctor is on call 24 hours a day. If a doctor is called there will be a charge put on the guests’s room. Guests with any pertinent medical… Read More

How does Strings & Sol help make sure I’m safe while at the event?

Now Sapphire & Dreams are located just less than an hour south of Cancun away from the bustle of the main tourist area on a private piece of coastline with 24 hour security at the gate. The event also brings in trained EMTs and safety specialists from the United States… Read More

Will event staff be present at both locations?

Absolutely. There will be Guest Relations and event medical / safety teams stationed in the lobby at both resorts. Read More