FAQs

Strings is Sold Out? Is there a Waitlist?

Rooms for Strings & Sol sold out during the pre-sale.  The waitlist is now closed.  If you missed out on securing a reservation,  check out social media for any rooms that may come available, and be sure to join our mailing list to be the first to know about the… Read More

What is this I hear about a Tourist Tax?

Travelers ages 5 and older are now each required to pay a Tourist Fee of $224 Mexican Pesos (approximately $10-11 USD based on the exchange rate) before departing Mexico. Strings & Sol will provide information on how to pay for this fee closer to the time of the event. Read More

Covid questions?

All information regarding COVID-19 will be updated HERE. For any additional questions not covered, contact the Travel Team. Read More

What is a Cloud 9 Account & why do I need one?

Your Cloud 9 Account is your personal profile. Every guest attending Strings & Sol is required to have an account in order to check in. If you have attended Strings before, you already have an account & can log in HERE. If you are a first… Read More

When can I make my reservation?

Returning guests can use their Pre-sale Password on April 21, 2021. The Public On Sale for Strings & Sol will begin on April 22nd at 1pm ET should rooms remain after the Pre-sale. All rooms are sold on a first come, first served basis. We encourage you to be ready… Read More

Can I add extra nights to my reservation?

Four days in paradise may not be enough. We offer a special discounted rate for guests who want to add additional nights before and after the event. Check out more information on extra nights HERE. Read More

How do I book pre & post nights?

Extra nights are easily purchased online through your Cloud 9 Account. Pre & post nights must be paid in full at the time of booking. They are non-refundable & non-transferable. Read More