Will hotel operations such as bars and lounges be open late at Dreams Resort?

Most bars and lounges will be closed by the time you return to Dreams Resort at night, however there is 24 hour room service available. Read More

Will there be a dress code at the restaurants?

There is no dress code at Now Sapphire. However, since there will be non-event guests staying at Dreams Resort, all standard resort operations and regulations will be in affect, including the restaurant dress code. Learn more about dining at Dreams HERE. Read More

If I am staying at Dreams Resort, will there be ADA transportation to and from Now Sapphire?

For the most convenient experience, we strongly suggest booking at Now Sapphire if you are a wheelchair user. However, if you intend to stay at Dreams Resort & Spa and are wheelchair bound, please contact the Cloud 9 Travel Team. Read More

What happens if I miss the last shuttle back to Dreams from Now Sapphire?

No worries! Just be prepared to have a beautiful stroll right down the beach to Dreams Resort or order a payable taxi from the bellman. Read More

Are the beaches secure to walk at night?

Yes. Each resort has their own security team to offer safety and greet you with a warm welcome back to your home away from home. Read More

What are the resort addresses?

Now Sapphire: Super Manzana 11 Manzana 9 Lote 10, Benito Juarez, 77580 Puerto Morelos, Quintana Roo, Mexico Dreams Resort: Carretera Federal Chetumal–Puerto Juárez Km. 307, Puerto Morelos, 77580 Benito Juárez, Quintana Roo, Mexico… Read More

In case of emergency, how can I be contacted at the resort?

If you need to be contacted while at Strings & Sol, have your family/friends email the Cloud 9 Travel Team so we can get ahold of you. They can also contact either resort directly by phone or email. Now Sapphire: (52) 998.872.8383 or [email protected] Dreams Resort & Spa: 1-866-237-3267 or [email protected]… Read More

How can I stay connected with family and friends?

Both Now Sapphire and Dreams Resort & Spa offer free Wifi on property and in your rooms. Read More